Arrival Transfer Options in Bintan: Your Complete Guide
Author : Sigit Supriadi
Arriving in a new destination always comes with questions, where to go, which transport to choose, and how far your hotel is from the terminal. In Bintan, the process is actually quite straightforward once you understand the options.
Based in Bintan, Bintan Travel Guide (BTG) assists with arrivals every day for Bintan Hotels complete stay package. We share practical tips from real experience, so you know what to expect and how to navigate the arrival process with ease.
Below, you’ll find a clear guide to arrival transfer options based on where you arrive :
Arrival at Bandar Bentan Telani Ferry Terminal
Bandar Bentan Telani Ferry Terminal (BBT) is located within the Bintan Resorts. The ferry operator serving this route is Bintan Resort Ferries, with daily departures from Singapore to Bintan.
If you are planning your trip, you may also find it helpful to read our guide on how to get to Bintan from Singapore
Once you arrive at BBT and complete immigration clearance, you will find several transfer options depending on where you are staying.
Below is a clear overview to help you decide what works best for your trip.
1. Hotel Shuttle Services
Inside the arrival hall, you will see hotel counters with representatives waiting for arriving guests. Most hotels located within the Bintan Resorts area provide complimentary shuttle services from the ferry terminal to their respective properties.
Below is a list of hotels within the Bintan Resorts area that generally provide shuttle services from the ferry terminal for arriving guests
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Dprima Hotel
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Anmon
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Natra
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Nirwana Resort
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Indra Maya
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Mayang Sari
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Banyu Biru Villa
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Banyan Tree
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Angsana - Homm
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Cassia
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Holiday Inn Resort
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Indigo Bintan Lagoi Beach
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The Sanchaya
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Four Point By Sheraton
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Grand Lagoi Hotel
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Kamuela Lagoi Villa
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Pantai Indah Villa
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Club Med Bintan
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If you are staying at one of the resorts listed above, simply proceed to your hotel’s counter after clearance. The staff will guide you to the designated shuttle pick-up point.
The journey from BBT to hotels within Bintan Resorts is usually short, approximately 5 to 20 minutes depending on the property.
If you would like to prepare in advance, you can read:
- How to arrange shuttle services from the ferry terminal
- How to spot Bintan Resorts hotel representatives at BBT
For guests staying at The Residence Bintan, shuttle service is also available for this route.
2. Private Transfer in Bintan
For travelers staying outside the Bintan Resorts area, such as the east of Bintan or Trikora area, a private transfer can be a more convenient option, as the journey may take around one hour.
Bintan Travel Guide (BTG) provides private arrival and departure transfers for routes outside Bintan Resorts. This option is especially helpful for:
- Hotels in Trikora
- Properties along the east coast
- Private villas located further from the main resort zone
For hotels within Bintan Resorts, private transfers are generally not necessary, as most hotels already provide shuttle services and the distance from BBT is relatively short.
You can learn more about Private Transfers in Bintan
3. Grab Car
Grab car services are available within the Bintan Resorts area. Upon arrival at BBT, you may book a ride directly through the Grab app.
However, it is important to note:
- Grab operates mainly within the Bintan Resorts area.
- It may not be available for longer trips to areas such as Trikora or more remote parts of the island.
If you are traveling from BBT to a hotel within Bintan Resorts, Grab can be a practical alternative to hotel shuttle services.
For more details, you can read our guide about Grab car services in Bintan
4. Taxi
Taxis are available at the ferry terminal. After completing immigration and customs clearance, you can proceed directly to the taxi counter inside the terminal to arrange your ride.
There is no need to pre-book. You can confirm your destination at the counter, and the staff will inform you of the fare based on your route. Prices are typically displayed at the counter for reference.
Taxis can be a suitable option for travelers who prefer arranging transport on arrival without using an app or pre-booking.
Arrival at Tanjung Pinang Ferry Terminal
Tanjung Pinang Ferry Terminal is located in the southern part of Bintan Island, within the island’s main city area. Unlike Bandar Bentan Telani, this terminal is closer to local neighborhoods and the town center.
Ferries arriving here typically operate from Singapore, domestic routes such as Batam, and occasionally from Johor Bahru, Malaysia.
If you are arriving via this terminal, here is what you need to know about your transfer options.
1. Hotel Shuttle Services
Most hotels located within the Bintan Resorts area do not provide shuttle services from Tanjung Pinang Ferry Terminal, as the distance is considerably farther compared to the northern ferry terminal.
However, some hotels may assist in arranging transportation upon request.
One property we are aware of that provides shuttle service for this route is The Residence Bintan. If you are staying there and arriving via Tanjung Pinang Ferry Terminal, it is recommended to contact the hotel directly in advance to arrange your transfer.
For other hotels, it is best to check directly with the property to confirm available options before arrival.
2. Private Transfer
For travelers heading to Bintan Resorts area, the east coast, or Trikora area, arranging a private transfer can be one of the most convenient options.
Bintan Travel Guide (BTG) provides private transfers from Tanjung Pinang Ferry Terminal to:
- Bintan Resorts area
- East coast of Bintan
- Trikora area
Upon arrival, the driver will be waiting in the arrival hall to welcome you. One day before your trip, travelers who book a private transfer through BTG will receive the driver’s details for easy coordination.
You can learn more about Private Arrival & Departure Transfers in Bintan
In addition, BTG also assists with ferry ticket bookings for routes from Singapore to Tanjung Pinang.
Travelers do not need to complete the online booking process themselves or submit passenger details manually, we will handle the booking on your behalf.
You may read more about Sindo Ferry tickets here
3. Grab & Gojek
Since Tanjung Pinang Ferry Terminal is located in the main city area, ride-hailing services such as Grab and Gojek are available primarily within the city zone.
However, there are a few important points to note:
- Grab and Gojek generally operate within Tanjung Pinang city area only.
- They typically do not accept trips to Bintan Resorts area or the east coast.
- Ride-hailing drivers are usually not allowed to enter the ferry terminal area.
This means travelers will need to exit the terminal area first before booking a Grab or Gojek ride.
For a more detailed explanation, you can read our guide: Is there Gojek & Grab in Bintan?
4. Taxi Services
Taxi services are available at Tanjung Pinang Ferry Terminal. After completing immigration and customs clearance, you may proceed to the taxi counter to arrange your ride.
Taxi service here operates on a first-come, first-served basis. There is no need to pre-book under normal circumstances.
However, during peak travel seasons or public holidays, demand can be higher than usual.
In such periods, arranging a taxi or private transfer in advance is recommended to avoid limited availability.
Arrival at Tanjung Uban Port
Tanjung Uban is commonly used by travelers coming from Batam for short trips or day trip.
If you are traveling from Batam to Bintan, one of the fastest ways is by speed boat. The journey takes approximately 15 minutes, making it a quick and practical option.
Speed boats operate daily, generally from 08:00 AM to 05:00 PM. Tickets are not available for online booking at the moment. Travelers can purchase tickets directly at the counter at the ferry terminal before departure.
If you would like a more detailed explanation about this route, you can read our full guide on Batam to Bintan.
Once you arrive at Tanjung Uban Port, here are the available transfer options.
1. Taxi Services
The simplest option upon arrival is to book a taxi directly at the port. Taxi services are usually available, and you may arrange your ride on the spot.
For most travelers, especially those heading to nearby areas in northern Bintan, booking a taxi upon arrival is a practical and straightforward choice.
However, during busy periods or weekends, availability may vary slightly, so it is always good to allow some flexibility in your schedule.
2. Private Transfer
For travelers who prefer a more arranged and seamless arrival, booking a private transfer in advance can provide added convenience, particularly if you are traveling with family, larger luggage, or heading to areas further away.
Pre-arranged transfers allow you to avoid waiting and ensure your driver is ready upon arrival.
Planning More Than Just Transfers?
Beyond arrival transfers, Bintan Travel Guide (BTG) also offers customized tours, sightseeing experiences, and itinerary planning.
If you are planning a holiday to Bintan and would like assistance organizing your trip, you can plan your trip with us.
We will arrange the itinerary based on your travel preferences, schedule, and interests to help you make the most of your time on the island
Arrival at Raja Haji Fisabilillah Airport
Compared to ferry arrivals, airport arrivals are generally fewer, as most international travelers enter Bintan via Singapore.
Raja Haji Fisabilillah Airport serves domestic flights within Indonesia. Most travelers flying to Bintan will need to transit in Jakarta before continuing to Tanjung Pinang.
The airport is located in the southern part of the island, near Tanjung Pinang city. If you are arriving by air, here are the available transfer options to reach your hotel.
1. Hotel Transfer
Many hotels on the island are able to arrange airport transfers upon request. It is recommended to contact your hotel in advance to check availability and pricing.
The Residence Bintan is one of the properties that offers shuttle service for airport arrivals. However, guests are advised to contact the hotel directly before arrival and provide their flight details.
This allows the hotel to arrange the driver according to your arrival schedule. For other hotels, it is best to confirm directly with the property to see whether airport transfers can be arranged.
2. Grab & Gojek
Ride-hailing services such as Grab and Gojek are generally not permitted to pick up passengers directly from the airport area. Availability can also be limited.
For this reason, relying on Grab or Gojek for airport pick-up is not recommended.
3. Taxi Counter
Taxi services are available at the airport. After collecting your luggage and exiting the arrival area, you can proceed to the taxi counter to arrange your ride.
You may check availability and confirm the fare at the counter before departure. The taxi staff will then arrange transportation to your hotel destination.
For many travelers, booking directly at the taxi counter is the most straightforward option upon arrival at the airport.
Frequently Asked Questions
If you arrive at Bandar Bentan Telani Ferry Terminal and are staying within Bintan Resorts, most hotels provide complimentary shuttle services. Simply proceed to your hotel’s counter in the arrival hall after immigration clearance.
For hotels outside the resort area, such as Trikora or the east coast of Bintan, you may consider arranging a private transfer in advance.
Grab and Gojek operate in certain parts of Bintan, particularly around Bintan Resorts and Tanjung Pinang city.
However:
- They may not accept long-distance trips to the east coast or Trikora.
- They are generally not permitted to pick up passengers directly at Raja Haji Fisabilillah Airport.
- At Tanjung Pinang Ferry Terminal, you may need to exit the terminal area before booking.
Availability may vary depending on demand and time of day.
Yes. Taxi counters are available at major arrival points in Bintan, including ferry terminals and the airport. Taxi services typically operate on a first-come, first-served basis.
During peak seasons or public holidays, it may be advisable to arrange transportation in advance.
Pre-booking is not always required, especially if your hotel provides shuttle services.
However, pre-arranging your transfer may be helpful if:
- You are arriving during peak travel periods
- You are traveling with children or large luggage
- Your hotel is located outside the main resort area
- You prefer a driver waiting upon arrival
Planning ahead can help ensure a smoother start to your trip.
From Tanjung Pinang Ferry Terminal to Bintan Resorts in the north, the journey typically takes around 75 minutes to 90 minutes, depending on traffic conditions and hotel location
Written by Sigit Supriadi, based in Bintan, sharing practical tips and local insights to help travelers plan easier, more personalized, and well-organized trips.
Learn more about
Our Services
Bintan Travel Guide (BTG)
Written by Sigit Supriadi, based in Bintan, sharing practical tips and local insights to help travelers plan easier, more personalized, and well-organized trips.
Learn more about
Our Services
Bintan Travel Guide (BTG)
