Arrival Transfer Guide: Getting Your Hotel in Bintan Island

If you’re trying to figure out the easiest way to get from the ferry terminal to your hotel in Bintan, you’re not alone,

this is one of the most common questions travellers ask us.

Whether you arrive at Bandar Bentan Telani Ferry Terminal or Tanjungpinang Ferry Terminal,

the process can feel confusing if it’s your first time here.

As a licensed travel agent in Bintan,

BTG assists international travellers every day with seamless, well-organized, and personalized through our services.

And we also share helpful travel guides on our website.

To help you understand everything clearly,

here’s an explanation based on what most guests find informative and useful.

1. From Bandar Bentan Telani (BBT) Ferry Terminal

Bandar Bentan Telani, commonly known as BBT, is located within the Bintan Resorts area.

All hotels within Bintan Resorts provide daily shuttle services

Most of them offer these shuttles complimentary, as they are generally included in the room package you booked.

For confirmation, you may also refer to your hotel voucher.

Below is the list of hotels in Bintan Resorts that offer daily shuttle services from BBT Including travel time to the property

D’Prima – 5 minutes
Anmon Hotel – 5 minutes
Natra – 5 minutes
Angsana – 15 minutes
Cassia Bintan – 15 minutes
Banyan Tree Bintan – 15 minutes
Nirwana – 15 minutes
Indra Maya Pool Villa – 15 minutes
Banyu Biru – 15 minutes
Indigo Hotel – 15 minutes
Holiday Inn – 15 minutes
The Sanchaya – 15 minutes
Grand Lagoi Hotel – 15 minutes
Four Points by Sheraton – 15 minutes
Kamuela Lagoi Bay Villa – 15 minutes
Pantai Indah Lagoi Bintan – 17 minutes
Club Med Bintan – 20 minutes
Ria Bintan Golf & Resort – 20 minutes
Movenpick – 20 minutes

If you have already booked your hotel and ferry tickets, you can easily arrange your shuttle services

Here is how you can notify your hotel about your ferry schedule:

If you booked directly with the hotel:
Contact the hotel and share your ferry timing. Their team will usually arrange the shuttle automatically.
If you booked through a travel agent:
Simply message your agent and ask them to arrange your arrival and departure transfers.
If you booked online (Booking.com, Agoda, etc.):
Use the “Message to Property” feature. Inform them of your ferry time from Singapore to BBT, along with your ticket class (Regular or Emerald), as each class arrives at a different gate.

To be transparent, BTG does not provide transfer services from BBT Ferry Terminal to the hotels listed above,

as this is considered a short internal transfer typically handled directly by the hotels.

However, if you request a stay package with any hotel in Bintan through us, you won’t need to worry about any of the arrangements.

BTG will take care of with clear guidance for your trip.

We also provide pick-up services for travellers who plan to go directly on tours & sightseeing upon arrival at BBT.

In addition, for guests planning a multi-day stay with custom tours or full travel arrangements, BTG will manage everything for you from arrival to departure.

What about hotels that are not listed above?

Many travellers choose to stay in the East Bintan area also.

If your hotel is located there, you will need a land transfer BBT to reach your accommodation.

Based on BTG’s knowledge, the hotels that provide complimentary transfers from BBT to their properties in East Bintan are

The Residence Bintan and The Spa Villa Bintan.

The process is the same as mentioned above, you can contact your hotel directly to request their shuttle service.

If you are staying in the East Bintan area,

please note that the travel time from BBT to your hotel is approximately 1 hour, depending on the exact location.

It’s best to reach out to your hotel in advance and ask about their transfer arrangements and any applicable fees.

In addition, BTG also provides private arrival transfers from BBT to hotels in the East Bintan area for travellers who prefer a more convenient and personalised option.

2. From Tanjungpinang Ferry Terminal

If you are arriving in Tanjungpinang Ferry Terminal, there are three ways to travel to your hotel.

Please note that Tanjungpinang Ferry Terminal is located in the South of Bintan, and Tanjungpinang is the main city of Bintan Island.

1. Using Hotel Taxi

One option is to use your hotel’s taxi service.

Based on BTG’s knowledge, most hotels in Bintan, including those in Bintan Resorts, do not provide shuttle services from Tanjungpinang.

However, they can arrange a paid transfer for their guests.

You may contact your hotel directly to check availability and confirm the cost.

For The Residence Bintan, they do provide shuttle services for this route.

You can simply inform them of your arrival details.

2. Using Taxi Services at the Terminal

Tanjungpinang Ferry Terminal has an official taxi counter.

When you arrive, you can approach the counter to request a taxi.

However, please note that service is provided on a first-come, first-served basis.

It’s recommended to ask for the fare before confirming your ride

3. Private Transfer by BTG

BTG also provides private transfer services from Tanjungpinang Ferry Terminal to hotels in both Bintan Resorts and the East Bintan area.

This is a fully private transfer, our driver will be on standby at the arrival gate according to your ferry schedule and will take you directly to your hotel.

We also offer a complimentary stop at a nearby restaurant along the way,

for guests who wish to have lunch before heading to the hotel ( Ferries usually arrive around 12:00 noon. )

If you need a private arrival transfer, you are welcome to contact us.

However, please note that bookings are not available for last-minute requests and are subject to availability.

If you are planning to travel from Singapore to Bintan via Tanjungpinang Ferry Terminal,

BTG also provides Sindo Ferry tickets for this route.