Meeting your hotel staff at Bandar Bentan Telani (BBT) Ferry Terminal is usually very easy and straightforward.
After arriving in Bandar Benten Telani Ferry Terminal, hotel representatives are normally already waiting at the arrival hall with hotel signage
It mainly applies to travellers staying at hotels in the Bintan Resorts area, including The Residence Bintan.
If you are staying outside the Bintan Resort area, you may need to arrange a private transfer separately.
However, the arrival process depends on your ferry ticket class, because the meeting point and arrival flow can be slightly different.
Regular / Economy Ticket Class
If you are travelling with a Regular or Economy Class ferry ticket, you will first go through the normal arrival clearance process after arriving in Bintan.
This includes:
- Immigration clearance
- Customs inspection
- Arrival checks
Before travelling, make sure you already understand the Indonesia entry requirements, including:
- Visa on Arrival for Bintan (if required)
- Bintan arrival card
After completing customs and baggage inspection, make sure you do not leave any luggage behind in the inspection area.
Once finished, continue directly to the arrival hall, which is located just outside the clearance area.
Inside the arrival hall, you will usually see:
- Hotel staff holding hotel signage
- Hotel counters on the left and right side
- Shuttle coordination staff
Most hotels in the Bintan Resort area already have their own staff waiting there.
Simply approach your hotel representative and inform them about your booking.
The staff will usually:
- Check your booking name
- Assist with your luggage
- Guide you to the shuttle area
Some hotels provide shuttle buses, while others may use private cars depending on the hotel service.
If you cannot immediately find your hotel staff, especially during weekends or peak seasons when the terminal becomes crowded, don’t worry.
You can simply ask:
- Terminal security officer at arrival hall
- Other hotel staff nearby
- Ferry terminal information staff
They are usually very helpful and can direct you quickly.
Overall, the arrival process at Bandar Bentan Telani Ferry Terminal is already quite smooth and organised, so you generally do not need to worry about transportation after arrival.
Emerald Class Ticket
If you book an Emerald Class ferry ticket, the arrival process is slightly different and more comfortable compared to Regular Class passengers.
After the ferry arrives, Emerald passengers are usually prioritised to disembark first.
Terminal staff will then guide you directly to the Emerald Lounge using dedicated signage.
Inside the Emerald Lounge, you can relax while waiting for the clearance process to be handled for you.
Light refreshments are usually available, including:
- Coffee
- Tea
- Other drinks
After you are seated, terminal staff will assist by collecting:
- Your passport
- Your luggage receipt
The staff will then process:
- Immigration clearance
- Passport stamping
- Checked luggage collection
During this process, you can simply wait comfortably inside the lounge.
Before leaving the lounge, make sure:
- Your passport has been stamped correctly for Indonesia entry
- Your luggage has been returned completely
If you have visa-related questions, you can also ask the Emerald Lounge staff for assistance.
Once the process is completed, you will exit through the sliding doors outside the lounge area.
Your hotel staff will usually already be waiting outside with hotel signage.
Simply approach them, and they will guide you to your hotel transfer.
If you still cannot find your hotel representative, you can:
- Ask nearby security staff
- Return to the Emerald Lounge counter for assistance
The staff there will normally help you immediately.
Optional: Tour Pickup Before Hotel Check-In
Some travellers prefer to explore Bintan first before going to the hotel, especially if they arrive early and their room is not ready yet.
In this case, you can also arrange a pickup directly from Bandar Bentan Telani Ferry Terminal for activities such as:
This is quite popular for travellers coming from Singapore on morning ferries.
Or simply see Bintan Tours & Activities
This article is written by Sigit Supriadi, a Bintan-based travel specialist.
He assists international travelers daily with arrangements and on-the-ground coordination, ensuring a smooth and well-organized experience in Bintan.
The content is based on his real experience handling arrivals, itineraries, and travel needs from travellers arriving from Singapore to Bintan.
Learn more about our services at Bintan Travel Guide (BTG).
This article is written by Sigit Supriadi, a Bintan-based travel specialist.
He assists international travelers daily with arrangements and on-the-ground coordination, ensuring a smooth and well-organized experience in Bintan.
The content is based on his real experience handling arrivals, itineraries, and travel needs from travellers arriving from Singapore to Bintan.
Learn more about our services at Bintan Travel Guide (BTG).
