How to Book a Bintan Snorkeling Tour
Booking a Bintan snorkeling tour with Bintan Travel Guide (BTG) starts directly through WhatsApp or email, and involves sharing trip details, receiving an official invoice, and confirming payment.
How this works can differ depending on the channel used, whether that’s booking directly with a licensed travel agent, arranging it independently, or booking through a marketplace listing.
BTG is a licensed local travel agent based in Bintan, and offers its Bintan snorkeling tour as a private trip to a kelong off Trikora, East Bintan.
Who Can Book a Snorkeling Tour With Bintan Travel Guide (BTG)
Individuals, couples, families, and groups can all book a Bintan snorkeling tour, with the same straightforward booking process for every group size.
When to Book
Booking early is recommended rather than at the last minute.
Booking one day before the tour date is not advised, since a snorkeling trip needs advance preparation of the boat crossing and the kelong.
- Bookings should be made around 2 to 30 days in advance.
- Earlier booking improves the chance of securing the preferred date and boat.
- Booking directly with a licensed travel agent gives guests clear information on availability, payment, and cancellation terms from the start, rather than relying on a third party to relay those details.
Information Needed to Confirm a Booking
Sharing clear trip information upfront helps ensure a smooth and seamless booking process.
When a guest books a Bintan snorkeling tour, the travel specialist handling the inquiry asks for:
- The date of the tour
- Total number of participants
- Ages of any children joining
- Preferred pickup location
- Preferred pickup time
Guests staying in the East Bintan or Trikora area can generally depart from their hotel lobby between 09:30 to 10:00, as the journey to the jetty is shorter than from the Bintan Resort area.
Pickup and Meeting Point Options
Each trip is planned personally around the guest, with support provided before and during the tour.
Bintan Travel Guide (BTG) offers several pickup and meeting point options, confirmed with the guest before the trip:
- Hotel lobby within the Bintan Resort area
- Bandar Bentan Telani (BBT) Ferry Terminal, for guests arriving from Singapore who want to snorkel on arrival day or as a day trip
- Tanjung Uban Port, for guests taking a day trip from Batam to Bintan
Payment and Deposit
Payment is required to secure a booking with Bintan Travel Guide (BTG).
Deposit requirements can vary depending on how far in advance the booking is made relative to the tour date.
Marketplace bookings are often instant, with full payment collected upfront at the time of booking. A licensed travel agent works differently.
Advance payment is typically required to secure and confirm the arrangement, rather than paying cash on the spot.
For bookings made well ahead of time, such as around one month before the tour, the travel specialist handling the booking shares the deposit amount, payment deadline, and the schedule for full payment.
All payment is made directly to Bintan Travel Guide (BTG)’s official company, PT Bintan Travel Guide, rather than to any other party.
Cancellation and Rescheduling Policy
Weather and sea conditions can affect the safety and comfort of a snorkeling trip, especially around a kelong. Bintan Travel Guide (BTG) prioritises guest safety and may reschedule a tour if conditions are unsuitable.
Cancellation and refund policies can vary depending on where the tour is booked.
Guests should check the applicable cancellation terms before confirming their booking. Guests booking through BTG are covered by BTG’s stated cancellation policy:
- Cancellation at least 4 days before the tour date: a refund is available after deducting applicable admin and processing fees.
- Cancellation within 3 days of the tour, a no-show, or an unused service: no refund is given.
How to Contact Bintan Travel Guide (BTG)
Guests can reach Bintan Travel Guide directly through WhatsApp or email.
As the official travel agent, it handles bookings directly and does not sell this tour through third-party marketplaces.
The Snorkeling Tour at Kelong is planned personally around each guest, with transfer, boat crossing, guide, and equipment included, plus support before and during the trip.
Booking is simple, with a clear cancellation policy explained upfront.
Full tour details are available through Bintan Travel Guide (BTG).
Written by
Sigit Supriadi
Founder & Travel Specialist, Bintan Travel Guide (BTG)
With over 13 years in hospitality across Bintan, from luxury resorts to private villas and islands, and now running Bintan Travel Guide (BTG) since 2023.
I share practical travel information and local insights to help travelers plan with confidence. Every guide reflects local knowledge and up-to-date information on Bintan’s destinations, attractions, and travel logistics