Payment at Bintan Travel Guide (BTG)
Bintan Travel Guide accepts payment only through official company channels: the DOKU payment gateway (card or QRIS), Wise transfer, or bank transfer to a verified company account.
No payment is accepted under a personal name or personal account.
Why Payment Is Required in Advance
Bintan services require confirmation before the travel date. This applies to:
- Ferry tickets
- Land transport
- Tours and activities
- Hotel arrangements
- Operational scheduling
Without payment, a booking cannot be guaranteed or reserved. Advance payment confirms the arrangement between the customer and the operator before the trip starts.
Booking details, cancellation policy, and payment terms are explained before payment is requested.
Why Payments With BTG Are Considered Trustworthy
Bintan Travel Guide operates under the registered company PT Bintan Travel Guide.
The company is legally established in Indonesia and registered with the Ministry of Law and Human Rights (Kemenkumham).
All payments are made under the company name “Bintan Travel Guide,” never under a personal name.
Registered companies that require payment under a verified business name are a recognized indicator of a legitimate travel agent.
Bintan Travel Guide does not request transfers to personal bank accounts, personal e-wallets, or unofficial payment channels.
Every payment goes to a verified company account for tracking and booking protection.
Official Payment Methods
Bintan Travel Guide offers three payment methods.
1. Online Payment Gateway (DOKU)
Customers can pay through the DOKU payment gateway using a debit card, credit card, or QRIS.
The system is encrypted and processes payments in real time.
2. Wise Transfer
International customers can pay through Wise, which offers competitive exchange rates for cross-border transfers.
This method is common among travelers from Singapore and other countries.
3. Company Bank Transfer
Customers can transfer directly to an official company bank account under the name Bintan Travel Guide.
Verified banking partners include:
- Bank Central Asia (BCA)
- Bank Mandiri
The travel consultant assigned to a booking confirms the correct payment method based on the booking type and reservation conditions.
Payment Protection Policy
Bintan Travel Guide only accepts payment sent to an official company account under the name “Bintan Travel Guide.”
Payments under a personal name are not accepted for any booking.
This policy protects customers from fraud, miscommunication, and unofficial transactions.
Once payment is completed through an official channel, the booking is recorded and secured in the reservation system.
