Payment at Bintan Travel Guide (BTG)
At Bintan Travel Guide (BTG), all bookings are handled through official company payment channels to ensure safety, transparency, and secure reservation arrangements for every customer.
This page explains how payments work at BTG and why many travelers feel comfortable booking their Bintan trip with us.
Why Payment Is Required in Advance
Most services in Bintan require advance confirmation before the travel date, including:
- Ferry tickets
- Land transport
- Tours & activities
- Hotel arrangements
- Operational scheduling
Because of this, payment is required in advance to secure and finalize your booking.
Without payment confirmation, arrangements cannot be guaranteed or reserved in the system.
Advance payment also helps protect both customers and operators by creating a clear and confirmed commitment before the trip begins.
Before payment is made, our team will always explain the booking details, cancellation policy, and payment conditions clearly.
Why You Can Trust Payments with BTG
Bintan Travel Guide is operated under the registered company:
- PT Bintan Travel Guide
The company is legally established in Indonesia and officially registered under the Ministry of Law and Human Rights (Kemenkumham).
All payments are made only under the company name “Bintan Travel Guide”, never under personal names.
This is one of the most important signs that a travel business is operating professionally and transparently.
We never request transfers to personal bank accounts, personal e-wallets, or unofficial payment channels.
All customer payments go directly to verified company accounts for proper tracking, accountability, and booking protection.
Official Payment Methods
We currently provide several secure payment methods for customer convenience.
1. Online Card Payment (DOKU)
Customers can make secure online payments using debit or credit cards through our verified DOKU payment gateway.
The system is encrypted, secure, and processed in real time.
2. Wise Transfer
For international customers, Wise provides a simple and trusted way to transfer payments internationally with competitive exchange rates.
This option is commonly used by overseas travelers visiting Bintan from Singapore and other countries.
3. Company Bank Transfer
Customers may also transfer directly to our official company bank accounts under the name:
- Bintan Travel Guide
Our verified banking partners include:
- Bank Central Asia (BCA)
- Bank Mandiri
Your travel consultant will guide you through the correct payment method based on your booking type and reservation conditions.
Important Payment Protection Policy
For customer safety, BTG only accepts payments sent to official company accounts under the name “Bintan Travel Guide”.
We do not accept payments under personal names for any booking arrangement.
This policy exists to help protect customers from fraud, miscommunication, or unofficial transactions.
Once payment is completed through our official channels, your booking will be properly recorded and secured in our reservation system.
