Hotel Shuttle Services from Bandar Bentan Telani (BBT)
Hotels within the Bintan Resort area provide shuttle transfers from Bandar Bentan Telani (BBT) Ferry Terminal.
The shuttle can be a bus, a minibus, or a private car, depending on the hotel.
Hotels within the Bintan Resort area provide shuttle transfers from Bandar Bentan Telani (BBT) Ferry Terminal.
The shuttle can be a bus, a minibus, or a private car, depending on the hotel.
When assisting travellers with Bintan hotel packages and arrival arrangements through email or WhatsApp, we regularly share these shuttle details to help them understand what to expect after arriving at BBT.
This guide covers which hotels offer shuttle service from BBT and where to meet your hotel staff when you arrive,
since the arrival gate is different depending on the ferry ticket class you booked.
Hotels Covered by This Shuttle Service
The following hotels in the Bintan Resort area offer shuttle service from BBT Ferry Terminal.
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Dprima Hotel
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Anmon
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Natra
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Nirwana Resort
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Indra Maya
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Mayang Sari
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Banyu Biru Villa
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Banyan Tree Bintan
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Angsana - Homm
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Cassia
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Holiday Inn Resort
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Indigo Bintan Lagoi Beach
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The Sanchaya
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Four Point By Sheraton
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Grand Lagoi Hotel
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Kamuela Lagoi Villa
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Pantai Indah Villa
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Club Med Bintan
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Mövenpick Resort
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The Residence Bintan is also included, even though it is located in East Bintan.
If you are staying at a hotel outside this list, you need arrange a private transfer instead, since shuttle coverage does not extend to every property on the island.
You can request a Bintan hotel stay package with your preferred hotel and return land transfers from BBT Ferry Terminal.
If your hotel provides a shuttle service, we can help coordinate the arrival details for you.
Package prices depend on your hotel, travel dates, and number of guests.
Feel free to ask us for a quote.
Chat on WhatsAppLearn MoreHow to Meet Hotel Staff at BBT Ferry Terminal
Hotel staff from the hotels listed above stand by at every ferry arrival from Singapore to Bintan.
They wait at the arrival gate holding hotel signage. Where you meet them depends on your ferry ticket class.
The meeting point at BBT is different for Regular / Economy and Emerald ticket holders.
We also share these arrival instructions with travellers who book a Bintan tour package with us and request pickup directly from BBT Ferry Terminal, so they know where to meet our driver after arrival.
Regular / Economy Ticket Class
Economy passengers go through standard arrival clearance first.
This includes immigration clearance, customs inspection, and arrival checks.
Before travel, you should also prepare your Bintan Visa on Arrival (if required) and the All Indonesia e-Arrival Digital barcode, which some Bintan travellers simply call the Bintan arrival card.
Both are needed for entry into Bintan Island, Indonesia from Singapore
After clearing customs and collecting baggage, check that you have not left any luggage in the inspection area. The arrival hall is located just outside the clearance area.
below is image for arrival hall the regular class
Inside the arrival hall, you will typically find:
- Hotel staff holding hotel signage
- Hotel counters on both sides of the hall
- Shuttle coordination staff
Approach your hotel representative and state your booking name. Staff will then check the booking, assist with your luggage, and guide you to the shuttle area.
The image below shows the exit leading to the shuttle area.
Some hotels use shuttle buses, mini buses, while others use private cars.
If hotel staff cannot be found right away, especially during busy weekends, you can ask:
- A terminal security officer at the arrival hall
- Other hotel staff nearby
- Ferry terminal information staff
Emerald Class Ticket
Emerald passengers disembark first and are guided directly to the Emerald Lounge by terminal staff.
Refreshments such as coffee, tea, and other drinks are usually available inside.
The image below shows the lounge area.
While you wait, terminal staff collect your passport and luggage receipt.
Staff then handle immigration clearance, passport stamping, and checked luggage collection on your behalf.
Before leaving the lounge, confirm two things:
- The passport has been stamped for Indonesia entry
- All luggage has been returned
You exit through sliding doors outside the lounge, where hotel staff usually wait with hotel signage.
The image below shows where the hotel staff wait for Emerald passengers.
If no hotel representative is visible, ask nearby security staff or return to the Emerald Lounge counter for help.
You can request a custom trip based on the places and activities you'd like to see.
Private transport and a driver are included, giving you more flexibility during your stay.
Learn MoreWritten by
Sigit Supriadi
Founder & Travel Specialist, Bintan Travel Guide (BTG)
With over 13 years in hospitality across Bintan, from luxury resorts to private villas and islands, and now running Bintan Travel Guide (BTG) since 2023.
I share practical travel information and local insights to help travelers plan with confidence. Every guide reflects local knowledge and up-to-date information on Bintan’s destinations, attractions, and travel logistics