How to Get to Doulos Phos Ship Hotel: Complete Guide
At Bintan Travel Guide (BTG), we work with guests visiting Bintan every day, including many who stay at Doulos Phos Ship Hotel,
for a hotel package, tour & activity arrangement, or other travel plans. So when it comes to getting there, this is a journey we know well.
We’ve been doing this since 2023, so we’re very familiar with this route and the questions visitors often have before they arrive.
Most of those questions aren’t really about the ferry itself, they’re about what happens after landing:
where the shuttle picks you up, what the terminal looks like, and what to do if the direct ferry is fully booked.
This guide covers all of it.
Whether you’re coming from Singapore, Malaysia, arriving by flight into Tanjungpinang, or connecting via Batam, here’s exactly how to get there
How to get to Doulos Phos Ship Hotel from Singapore
Singapore is the main gateway for most Doulos Phos Ship Hotel guests. The journey is well-organised, comfortable, and once you’ve done it once, surprisingly quick.
There are two routes depending on ferry availability, but the direct option is almost always the better choice.
Direct Ferry: Tanah Merah to Bandar Bentan Telani (Recommended)
The direct ferry from Tanah Merah Ferry Terminal in Singapore to Bandar Bentan Telani (BBT) Ferry Terminal in Bintan is by far the most convenient way to reach Doulos Phos Ship Hotel.
The crossing takes approximately 70 minutes and is operated by Bintan Resort Ferries. The first departure from Singapore is at 08:10, and the last ferry typically leaves at 17:00.
If you prefer to have everything arranged before you travel, our Doulos Phos Ship Hotel Stay Package includes:
- Return ferry tickets from Singapore
- Return land transfer between Bandar Bentan Telani Ferry Terminal and Doulos Phos Ship Hotel
- Accommodation with daily breakfast
Pricing is tailored to your travel dates and group — contact us via WhatsApp to get your quote, or click learn more about the package.
WhatsApp UsLearn MoreStep-by-Step: Booking Your Ferry Ticket
The easiest way to secure your seat is by booking online before you travel. The process only takes a few minutes and can be completed directly through the ferry operator’s website.
Before you book, make sure your passport is valid for at least six months from your travel date, this is one of Bintan’s entry requirements
- Visit the Bintan Resort Ferries website.
- Select your preferred travel date and review the available sailing times.
- Choose the departure that best suits your schedule and select your ticket type.
Enter each passenger’s details exactly as shown on their passport. Having your passport information ready beforehand will make the process quicker. - Complete payment using one of the available payment methods.
- Once your booking is confirmed, you’ll receive your ferry ticket by email. Save a copy on your phone or print it for reference.
From Our Team
Check-in time at Doulos Phos Ship Hotel is 14:00. If you’d prefer not to wait long for your room, the 11:10 or 14:00 ferry from Singapore usually works well for most travelers.
If you take the 11:10 ferry, you’ll arrive in Bintan at around 11:20 local time. The hotel transfer takes about 5 minutes, so you’ll arrive well before check-in time.
The 14:00 ferry is often the most convenient option. You’ll arrive in Bintan at around 14:10 local time (Bintan is one hour behind Singapore). After the 5-minute transfer, you’ll reach the hotel with your room ready for check-in.
Departing from Tanah Merah Ferry Terminal, Singapore
The terminal is compact and easy to navigate.
- Arrive around 90 minutes before your ferry departure.
- Look for the Bintan Resort Ferries check-in counter and present your booking confirmation along with your passport
- Staff will issue your boarding pass.
- If you have luggage to check in, do this before proceeding to immigration and customs clearance.
- Once cleared, head to the departure hall and wait for boarding announcements.
From Our Team
Tanah Merah Ferry Terminal serves more than just Bintan, ferries to Batam and several other regional destinations depart from the same terminal.
This means it can get busy during peak travel periods, so arriving early is always a good idea.
The 70-Minute Crossing
The crossing takes approximately 70 minutes. Keep in mind that Bintan follows Western Indonesia Time (WIB), which is one hour behind Singapore, so a ferry departing Singapore at 08:10 arrives in Bintan at around 08:20 local time.
Seating depends on your ticket type. Economy Class is free-seating, while Emerald Class comes with pre-assigned seats and access to the open deck.
The sea between Singapore and Bintan is calm for most of the year, though conditions can vary with the season and the weather on the day
Arriving at Bandar Bentan Telani Ferry Terminal
Arriving at Bandar Bentan Telani is often where first-time visitors feel a brief moment of uncertainty. The good news: the terminal is clean, well-organised, and much smaller than Tanah Merah, making it easy to navigate.
Once you leave the ferry,
- Clear Indonesian immigration with your passport and return ferry ticket ready
- Scan the barcode for your digital arrival card
- Collect your luggage and do custom clearance
- Look out for Doulos Phos Ship Hotel staff waiting at the arrival hall
From Our Team
Economy and Emerald Class passengers follow slightly different procedures at Bandar Bentan Telani.
Emerald Class passengers are directed to the Emerald Lounge, where terminal staff assist with the arrival process, while Economy Class passengers proceed through the regular arrival area.
Getting from the Terminal to Doulos Phos Ship Hotel
Doulos Phos Ship Hotel provides a shuttle service from Bandar Bentan Telani Ferry Terminal, and hotel staff are on standby in the arrival hall for every ferry arrival from Singapore.
Look out for the Doulos Phos Ship Hotel signage once you clear customs.
The transfer to the resort takes approximately 5 minutes, one of the shortest hotel transfers in the entire Bintan Resorts area
From Our Team
Arranging the hotel shuttle is straightforward. Simply contact Doulos Phos Ship Hotel before your travel date and share your ferry arrival details.
For a full walkthrough of how shuttle arrangements work at Bandar Bentan Telani Ferry Terminal, see our guide on how to arrange shuttle bus services.
If you’re having trouble contacting the hotel or haven’t received a response before your trip, there’s usually no need to worry.
For every ferry arrival from Singapore, Doulos Phos Ship Hotel staff are typically waiting in the arrival hall. After clearing immigration and customs, just look for the Doulos Phos Ship Hotel signboard near the exit.
Many first-time visitors worry about finding their transfer, but it’s usually one of the easiest parts of the journey.
For extra peace of mind, there are also several other transportation options available at the terminal, which we’ll cover below.
Other Transport Options at Bandar Bentan Telani Ferry Terminal
The shuttle is the easiest option, but it’s not the only one. Based on what we see most guests ask for, here are a few alternatives worth knowing about.
- Grab Car services
Grab is available in Bintan, although coverage only around the Bintan Resorts area.Fortunately, the route between Bandar Bentan Telani and Doulos Phos Ship Hotel falls well within that zone.
Once you’ve cleared immigration and customs, simply open the app and book your ride. Learn more about using Grab in Bintan.
- Taxi Services
If you’d rather sort out transport on arrival, there’s also a taxi counter in the arrival hall.Let staff know you’re heading to Doulos Phos Ship Hotel and they’ll arrange a transfer. If you plan to pay in cash, note that an ATM is available in the arrival area.
- Combine Your Arrival with a Tour
Some travelers prefer to make the most of their arrival day by exploring a little of Bintan before heading to the hotel, especially useful if you’re arriving on an earlier ferry and don’t want to wait around for your room to be ready.
In addition to hotel lobby pickup, our Bintan tour packages can also include a pickup directly from Bandar Bentan Telani Ferry Terminal. Below are the itineraries we frequently arrange for guests staying at Doulos Phos Ship Hotel on their first day:
Singapore to Tanjungpinang: The Alternative Route
If the direct ferry to Bandar Bentan Telani is fully booked, which can happen during weekends, public holidays, or peak travel periods, Tanjungpinang is a practical alternative.
As the main city on Bintan Island, it has regular ferry connections from Singapore and is a route many travelers use throughout the year.
- From: Tanah Merah Ferry Terminal, Singapore
- To: Sri Bintan Pura Ferry Terminal, Tanjungpinang
- Operators: Majestic Fast Ferry, Sindo Ferry
- Duration: Approximately 1 hour 40 minutes to 2 hours
- Onward transfer to Doulos Phos Ship Hotel: Approximately 1 hour 20 minutes by private transfer or taxi.
Unlike the Bandar Bentan Telani route, Doulos Phos Ship Hotel does not provide a shuttle service from Tanjungpinang, so you’ll need to arrange a private transfer or take a taxi for the onward journey.
From Our Team
If you’re arriving via Tanjungpinang, our team can arrange a private transfer directly to Doulos Phos Ship Hotel.
It’s a good option if you’d rather have a driver waiting after a longer ferry crossing instead of relying on the taxi counter at the terminal
You can learn more about our Private Arrival & Departure Transfer Services
Getting to Doulos Phos Ship Hotel from Indonesia
For travelers already in Indonesia, there are two common ways to reach Doulos Phos Ship Hotel: flying into Tanjungpinang or taking a speed from Batam.
By Air via Tanjungpinang (Raja Haji Fisabilillah Airport)
This option works well for travelers coming from Jakarta, Bali, Surabaya, Pekanbaru, and other Indonesian cities. But you need to transit first at Jakarta
The arrival airport is Raja Haji Fisabilillah Airport (TNJ), and the drive to Doulos Phos Ship Hotel takes approximately one hour by road.
From Our Team
One thing worth knowing before you travel: ride-hailing services such as Grab, Gojek, and Maxim are not permitted to pick up passengers directly from the airport arrival terminal.
For that reason, many travelers choose to arrange their transfer in advance, so they can head straight to the resort without needing to figure out a ride after landing.
By Speedboat from Batam
Batam and Bintan are neighbouring islands within Indonesia’s Riau Islands Province, which makes travel between the two relatively quick and convenient.
The departure terminal is Telaga Punggur Ferry Terminal in Batam, with arrivals at Tanjung Uban Port in North Bintan. The crossing takes around 15 minutes, and the drive from Tanjung Uban to Doulos Phos Ship Hotel is approximately 40 minutes by road.
This option is commonly used by travelers who are already in Batam or arriving via one of Batam’s domestic flight connections.
For a detailed overview of schedules, terminals, and ticket information, see our guide on getting from Batam to Bintan.
From Our Team
One question we often hear from our guest day trip to Bintan from Batam is whether speedboat tickets from Batam can be booked online.
At this time, tickets are purchased directly at the terminal, as online booking options remain limited.
The good news is that services run frequently throughout the day, departures operate roughly every 30 minutes between 08:00 to 17:00 from Telaga Punggur Ferry Terminal.
Getting to Doulos Phos Ship Hotel from Malaysia
For travelers visiting from Malaysia, the most direct route is by ferry from Johor Bahru to Tanjungpinang. If ferry schedules don’t suit your travel plans, Batam can also serve as an alternative gateway to Bintan.
From Johor Bahru to Tanjungpinang
- Departure terminal: Stulang Laut Ferry Terminal, Johor Bahru
- Arrival terminal: Sri Bintan Pura Ferry Terminal, Tanjungpinang
- Ferry journey: Approximately 2 hours 10–15 minutes
- Transfer to Doulos Phos Ship Hotel: Around 1 hour 20 minutes by road
If possible, arrange your onward transportation before you travel.
Taxis are available at Sri Bintan Pura Ferry Terminal, though availability can be limited during quieter periods or if you’re arriving in the evening.
From Our Team
One question we often receive from Malaysian travelers is where to book ferry tickets for this route.
In most cases, tickets can be purchased online through Easybook website, which is one of the platforms commonly used by visitors travelling between Johor Bahru and Tanjungpinang.
Services run up to two times per day, though schedules can vary depending on the operator and travel date.
We frequently assist Malaysian families with full travel packages, and most of them typically prefer afternoon departures from Johor Bahru.
Bintan Entry, Visa & Travel Requirements
This is one of those things travelers often leave until the last minute, so it’s worth checking well before your departure date to stay at Doulos Phos Ship Hotel.
Valid passport
Your passport should have at least six months of validity remaining from your date of travel.
Visa requirements
Singaporean and Malaysian passport holders can enter Indonesia without a visa, along with citizens of several other countries. For the latest information, check the Bintan Visa on Arrival guide.
Digital Arrival Card
Travelers arriving in Bintan from Singapore are required to complete the online arrival card within 72 hours before arrival. You can find the explanation in our Bintan Arrival Card guide
From Our Team
For guests travelling with us, whether on a tour package, private transfer, or a custom itinerary with ferry terminal pickup, we send a reminder a few days before departure with the information needed to complete the Digital Arrival Card.
It’s a quick process, but one that’s easy to overlook.
Having it done before you travel can make your arrival and immigration clearance noticeably smoother.
Frequently Asked Questions
Ferries depart from Tanah Merah Ferry Terminal in Singapore. The nearest arrival terminal to Doulos Phos Ship Hotel is Bandar Bentan Telani Ferry Terminal in North Bintan.
The direct ferry takes approximately 70 minutes from Tanah Merah Ferry Terminal to Bandar Bentan Telani Ferry Terminal. The hotel shuttle from the terminal to Doulos Phos Ship Hotel takes an additional 5 minutes.
Yes. Doulos Phos Ship Hotel provides a shuttle service from Bandar Bentan Telani Ferry Terminal. Hotel staff are on standby for every ferry arrival and have a dedicated counter in the arrival hall. Arrange this with the hotel before your travel date.
The land transfer from Bandar Bentan Telani Ferry Terminal to Doulos Phos Ship Hotel takes about 5 minutes by hotel shuttle.
Bandar Bentan Telani Ferry Terminal is the nearest ferry terminal to Doulos Phos Ship Hotel, located approximately 5 minutes away by shuttle.
From Sri Bintan Pura Ferry Terminal in Tanjung Pinang, the land transfer to Doulos Phos Ship Hotel takes approximately 1 hour 20 minutes by private transfer or taxi.
Yes. Bintan Travel Guide (BTG) offers a Doulos Phos Ship Hotel Stay Package that includes return ferry tickets from Singapore, return land transfer between Bandar Bentan Telani Ferry Terminal and the hotel, accommodation, and daily breakfast. Pricing is tailored, contact us for your quote.
The first ferry from Singapore to Bintan departs at 08:10. The last ferry departs at 17:00. Ferries are operated by Bintan Resort Ferries (BRF) daily.
Singapore passport holders do not need a visa for stays up to 30 days. Most other nationalities can obtain a Visa on Arrival at Bandar Bentan Telani Ferry Terminal.
Doulos Phos Ship Hotel is located in Lagoi Bay, in the Bintan Resorts area of North Bintan, Indonesia. It is approximately 5 minutes from Bandar Bentan Telani Ferry Terminal, the main arrival point for ferries from Singapore.
Written by Sigit Supriadi
Founder & Travel Specialist, Bintan Travel Guide ( BTG)
Sigit is the founder of BTG and has been helping Singapore travelers reach Bintan since 2023.
Based in Tanjungpinang city on Bintan Island, he personally handles tours, hotel stay packages, private transfers, and travel arrangements for guests every day.
His work has been recognised by many guests in their reviews on TripAdvisor and Google Business Profile
With Sigit frequently mentioned by name for his hands-on assistance and local knowledge of Bintan.
The guidance in this article comes directly from that daily experience.
Written by Sigit Supriadi
Founder & Travel Specialist, Bintan Travel Guide ( BTG)
Sigit is the founder of BTG and has been helping Singapore travelers reach Bintan since 2023.
Based in Tanjungpinang city on Bintan Island, he personally handles tours, hotel stay packages, private transfers, and travel arrangements for guests every day.
His work has been recognised by many guests in their reviews on TripAdvisor and Google Business Profile
With Sigit frequently mentioned by name for his hands-on assistance and local knowledge of Bintan.
The guidance in this article comes directly from that daily experience.
