How to Get to Natra Bintan from Singapore: Transport Guide
Natra Bintan is one of the more distinctive stays on the island, a glamping-style resort under Marriott’s Tribute Portfolio, set within the Bintan Resorts area in the north of the island.
If you’ve booked your stay and are now wondering how to actually get there, the good news is that the journey is simple and well-travelled.
Most guests reach Natra Bintan the same way: a direct ferry from Singapore to Bandar Bentan Telani Ferry Terminal, followed by a short shuttle to the resort.
This guide walks through that route, the alternatives, and everything else worth knowing before you travel.
- Quick Facts – Getting to Natra Bintan
- About Natra Bintan
- Getting to Natra Bintan from Singapore
- Does Natra Bintan Have a Shuttle Service?
- Other Ways to Reach Natra from Bandar Bentan Telani Ferry Terminal
- Singapore to Tanjung Pinang as an Alternative Route
- Step-by-Step: Booking Your Ferry Ticket with Bintan Resort Ferries
- What to Expect on the Day
- Getting to Natra Bintan from Indonesia
- Getting to Natra Bintan from Malaysia
- Bintan Entry, Visa & Travel Requirements
- Frequently Asked Questions
Quick Facts – Getting to Natra Bintan
- Nearest ferry terminal: Bandar Bentan Telani (BBT) Ferry Terminal
- Ferry duration from Singapore: Approximately 70 minutes
- Shuttle to Natra Bintan: Approximately 5 minutes
- Ferry operator: Bintan Resort Ferries (BRF)
- First ferry from Singapore: 08:10
- Last ferry from Singapore: 17:00
- Arrive at terminal: At least 90 minutes before departure
About Natra Bintan
Natra Bintan is one of the more distinctive resorts within the Bintan Resorts area in the north of the island.
Part of Marriott’s Tribute Portfolio and formerly known as The Canopi Bintan, the resort is best known for its safari-style tents and its location beside Crystal Lagoon at Treasure Bay Bintan.
If you’ve booked your stay here, getting to the resort is generally straightforward.
Natra Bintan is located just a short distance from Bandar Bentan Telani Ferry Terminal, the main arrival point for ferries from Singapore.
For most travellers, that means a simple journey consisting of a direct ferry crossing followed by a short transfer to the resort, making Natra Bintan one of the easier places to reach on the island.
Getting to Natra Bintan from Singapore
The main route from Singapore is the direct ferry from Tanah Merah Ferry Terminal to Bandar Bentan Telani Ferry Terminal, and this is the route most guests take.
Direct Ferry to Bandar Bentan Telani (Recommended)
- From: Tanah Merah Ferry Terminal, Singapore
- To: Bandar Bentan Telani Ferry Terminal, North Bintan
- Operator: Bintan Resort Ferries (BRF)
- Duration: Approximately 70 minutes
- Schedule: Daily, first ferry at 08:10, last ferry at 17:00
Check-in time at Natra Bintan is 15:00. If you’d rather not wait around too long before your room is ready, taking the 14:00 ferry from Singapore works well.
You’ll arrive in Bintan at around 14:10 local time (Bintan follows Western Indonesia Time, one hour behind Singapore),
and with the journey from Bandar Bentan Telani Ferry Terminal taking only about 5 minutes, you’ll be at the resort right around check-in time.
From Our Team
Some travelers like to make the most of their arrival day by combining it with a short tour before checking in.
Our Bintan Tour Packages can include pickup directly at Bandar Bentan Telani Ferry Terminal, with a driver guide ready to meet you at the arrival hall before dropping you off at Natra Bintan later in the day.
If you’ve already checked in or are staying at Natra Bintan, pickup from the resort can also be arranged
Does Natra Bintan Have a Shuttle Service?
Yes. Natra Bintan provides a shuttle service from Bandar Bentan Telani Ferry Terminal, and hotel staff are on standby at the arrival hall for ferry arrivals from Singapore.
Look out for the Natra Bintan signage once you clear customs.
The shuttle transfer to the resort takes approximately 5 minutes, one of the shortest hotel transfers in the entire Bintan Resorts area.
From Our Team
Arranging the shuttle is usually straightforward. Simply contact Natra before your travel date and share your ferry arrival details.
For a full walkthrough of how shuttle arrangements work at Bandar Bentan Telani Ferry Terminal, see our guide on how to arrange shuttle services.
If you’re having trouble contacting the hotel or haven’t received a response before your trip, there’s no need to worry.
Many guests simply continue with their journey and look for the Natra team at the arrival hall after clearing immigration, where hotel representatives are often on standby to meet arriving ferry passengers.
For extra peace of mind, there are also several other transportation options available at the terminal, which we’ll cover below.
Other Ways to Reach Natra from Bandar Bentan Telani Ferry Terminal
The resort shuttle is the most common option, but it’s not the only one.
If you prefer a little more flexibility, there are several other ways to reach Natra Bintan from the ferry terminal.
Grab Car Services
Grab is available in Bintan, although coverage is generally limited to the Bintan Resorts area.
Fortunately, the route between Bandar Bentan Telani Ferry Terminal and Natra Bintan falls well within that zone.
Once you’ve cleared immigration and customs, simply open the app and book your ride. Learn more about using Grab in Bintan.Taxi Counter
If you’d rather arrange transportation on arrival, there’s a taxi counter located in the arrival hall at Bandar Bentan Telani Ferry Terminal.
Simply let the staff know you’re heading to Natra Bintan, and they’ll arrange a transfer for you.
If you plan to pay in cash, it’s worth knowing that an ATM is available in the arrival area
Singapore to Tanjung Pinang as an Alternative Route
If ferries to Bandar Bentan Telani are fully booked, which can occasionally happen during weekends, public holidays, or peak travel periods, Tanjung Pinang is a practical alternative arrival point.
As the main city on Bintan Island, Tanjung Pinang has regular ferry connections from Singapore and offers another way to reach the island when your preferred sailing is unavailable.
While the journey to Natra Bintan takes a little longer from Tanjung Pinang, it’s a route that many travelers use successfully throughout the year.
- From: Tanah Merah Ferry Terminal, Singapore
- To: Sri Bintan Pura Ferry Terminal, Tanjung Pinang
- Operators: Majestic Fast Ferry, Sindo Ferry
- Duration: Approximately 1 hour 40 minutes to 2 hours
- Onward transfer to Natra Bintan: Approximately 1 hour 15 minutes by private transfer or taxi.
Unlike the Bandar Bentan Telani route, Natra Bintan does not provide a shuttle service from Tanjung Pinang, so a private transfer or taxi is needed for the onward journey.
From Our Team
If you’re arriving via Tanjung Pinang, our team can arrange a private transfer directly to Natra Bintan, useful if you’d rather have a driver waiting after a longer ferry crossing instead of relying on the taxi counter.
You can learn more about our Private Transfer Services
Step-by-Step: Booking Your Ferry Ticket with Bintan Resort Ferries
The easiest way to secure your seat is by booking online before you travel.
The process only takes a few minutes and can be completed directly through the ferry operator’s website.
- Visit the Bintan Resort Ferries website.
- Select your preferred travel date and review the available sailing times.
- Choose the departure that best suits your schedule and select your ticket type.
- Enter each passenger’s details exactly as shown on their passport.
Having your passport information ready beforehand will make the process quicker. - Complete payment using one of the available payment methods.
- Once your booking is confirmed, you’ll receive your ferry ticket by email. Save a copy on your phone or print it for reference.
- On your travel day, arrive at Tanah Merah Ferry Terminal at least 90 minutes before departure to allow time for check-in and immigration clearance.
From Our Team
Can you purchase tickets at the terminal? Yes, but availability isn’t guaranteed, especially during weekends and public holidays.
To avoid missing your preferred sailing, we recommend securing your tickets online before you travel.
What to Expect on the Day of Departure
Knowing the flow of the journey ahead of time makes the whole trip feel much more relaxed, here’s what to expect from start to finish.
At Tanah Merah Ferry Terminal (Singapore)
- Arrive around 90 minutes before your ferry departure time
- Look for the Bintan Resort Ferries check-in counter and present your booking confirmation along with your passport , staff will issue your boarding pass
- If you have luggage to check in, do this before proceeding to immigration and customs clearance
- Once cleared, head to the departure hall and wait for boarding announcements
On the Ferry
- The crossing takes approximately 70 minutes.
- Note that Bintan follows Western Indonesia Time (WIB), one hour behind Singapore, so a ferry departing Singapore at 08:10 arrives in Bintan at around 08:20 local time.
- Seating depends on your ticket type: Economy Class is free-seating, while Emerald Class comes with pre-assigned seats and access to the open deck.
- The sea between Singapore and Bintan is generally calm, though conditions can vary with the season and weather on the day.
Arriving at Bandar Bentan Telani (Bintan)
- Clear Indonesian immigration, have your passport and return ferry ticket ready
Visa on arrival is available for most nationalities at the terminal - Scan your barcode for E- digital arrival card
- Collect your luggage and proceed to the arrival hall
Your Natra Bintan shuttle will be waiting, look for hotel staff holding the hotel signage
Good to Know
Economy and Emerald Class passengers follow slightly different arrival procedures at Bandar Bentan Telani.
Emerald Class passengers are directed to the Emerald Lounge, where terminal staff assist with the arrival process, while Economy Class passengers proceed through the regular arrival area.
Getting to Natra Bintan from Indonesia
For travelers already in Indonesia, there are two common ways to reach Natra Bintan: flying into Tanjungpinang or taking a ferry from Batam.
By Air via Tanjungpinang (Raja Haji Fisabilillah Airport)
- Best suited for: Travelers from Jakarta, Bali, Surabaya, Pekanbaru, and other Indonesian cities
- Arrival airport: Raja Haji Fisabilillah Airport (TNJ)
- Transfer to Natra Bintan: Approximately 1 hour by road
If you’re arriving by air, it’s worth arranging your airport transfer before your travel date.
The drive to Natra Bintan is longer than the transfer from Bandar Bentan Telani Ferry Terminal, and having transportation ready on arrival can make the journey more comfortable.
From Our Team
One thing worth knowing before you travel: ride-hailing services such as Grab, Gojek, and Maxim are generally not permitted to pick up passengers directly from the airport arrival terminal.
For that reason, many travelers choose to arrange their transportation in advance, allowing them to head straight to the resort without needing to organise a ride after landing.
By Speedboat from Batam
Batam and Bintan are neighbouring islands within Indonesia’s Riau Islands Province, making travel between the two relatively quick and convenient.
- Departure terminal: Telaga Punggur Ferry Terminal, Batam
- Arrival terminal: Tanjung Uban Port, North Bintan
- Crossing time: Around 15 minutes
- Transfer to Natra Bintan: Approximately 40 minutes by road
This option is commonly used by travelers who are already in Batam or arriving via one of Batam’s domestic flight connections.
For a detailed overview of schedules, terminals, and ticket information, see our guide on getting from Batam to Bintan.
From Our Team
One question we often hear from travelers, especially those planning a day trip to Bintan from Batam, is whether speedboat tickets can be booked online.
At the time of writing, tickets are generally purchased directly at the terminal, as online booking options remain limited.
The good news is that services operate frequently throughout the day, with departures typically running every 30 minutes between 08:00 AM to 05:00 PM from Telaga Punggur Ferry Terminal Batam.
Getting to Natra Bintan from Malaysia
For travelers visiting from Malaysia, the most direct route is by ferry from Johor Bahru to Tanjungpinang.
If ferry schedules don’t suit your travel plans, Batam can also be used as an alternative gateway to Bintan.
From Johor Bahru to Tanjungpinang
- Departure terminal: Stulang Laut Ferry Terminal, Johor Bahru
- Arrival terminal: Sri Bintan Pura Ferry Terminal, Tanjungpinang
- Ferry journey: Approximately 2 hours 10–15 minutes
- Transfer to Four Points by Sheraton Bintan: Around 1 hour 15 minutes by road
If possible, it’s worth arranging your onward transportation before you travel.
Taxis are available at Sri Bintan Pura Ferry Terminal, although availability can be more limited during quieter periods or evening arrivals.
From Our Team
One question we often receive from Malaysian travelers is where to book ferry tickets for this route.
In most cases, tickets can be purchased online through Easybook, which is one of the platforms commonly used by visitors travelling between Johor Bahru and Tanjungpinang.
Ferry services generally operate up to two times per day, although schedules may vary depending on the operator and travel date.
Many travelers choose the afternoon sailing, which typically arrives at Sri Bintan Pura Ferry Terminal in the early evening, making it important to plan your onward transfer in advance.
You can check the latest schedules and ticket availability through the Easybook website.
Bintan Entry, Visa & Travel Requirements
This is one of the things travelers often leave until the last minute, so it’s worth checking before your departure date.
Valid passport :
Your passport should have at least six months of validity remaining from your date of travel.Visa requirements :
Singaporean and Malaysian passport holders can enter Indonesia without a visa, along with citizens of several other countries.
For the latest information, see our guide about Bintan Visa on Arrival.Digital Arrival Card :
Travelers arriving in Bintan from Singapore are required to complete the online arrival card within 72 hours before arrival.
You can find the explanation in our Bintan Arrival Card guide.
From Our Team
For guests travelling with us, whether on a tour package, private transfer, or a custom itinerary with ferry terminal pickup, we usually send a reminder a few days before departure with the information needed to complete the Digital Arrival Card.
It’s a quick process, but one that’s easy to overlook.
Having it completed before you travel can help make your arrival and immigration clearance much smoother.
Frequently Asked Questions
Ferries depart from Tanah Merah Ferry Terminal in Singapore. The nearest arrival terminal to Natra Bintan is Bandar Bentan Telani Ferry Terminal in North Bintan.
The direct ferry takes approximately 70 minutes from Tanah Merah Ferry Terminal to Bandar Bentan Telani Ferry Terminal. The hotel shuttle from the terminal to Natra Bintan takes an additional 5 minutes.
Yes. Natra Bintan provides a shuttle service from Bandar Bentan Telani Ferry Terminal. Hotel staff are on standby for ferry arrivals — arrange this with the hotel before your travel date.
Ferry tickets can be booked online at brf.com.sg. Select your travel date and time, enter passenger details including passport information, and complete payment by card or PayNow.
Bandar Bentan Telani Ferry Terminal is the nearest ferry terminal to Natra Bintan, located approximately 5 minutes away by hotel shuttle.
From Sri Bintan Pura Ferry Terminal in Tanjung Pinang, the land transfer to Natra Bintan takes approximately 1 hour 20 minutes by private transfer or taxi.
Bintan Travel Guide (BTG) does not offer a bundled stay package for Natra Bintan. However, our team can arrange tours with ferry terminal pickup, custom trip itineraries, and private transfers for guests staying at Natra Bintan, get in touch to discuss what works for your trip.
Singapore passport holders do not need a visa for stays up to 30 days. Most other nationalities can obtain a Visa on Arrival at Bandar Bentan Telani Ferry Terminal.
Written by Sigit Supriadi
Founder & Travel Specialist, Bintan Travel Guide ( BTG)
Sigit is the founder of BTG and has been helping Singapore travelers reach Bintan since 2023.
Based in Tanjungpinang city on Bintan Island, he personally handles tours, hotel stay packages, private transfers, and travel arrangements for guests every day.
His work has been recognised by many guests in their reviews on TripAdvisor and Google Business Profile
With Sigit frequently mentioned by name for his hands-on assistance and local knowledge of Bintan.
The guidance in this article comes directly from that daily experience.
Written by Sigit Supriadi
Founder & Travel Specialist, Bintan Travel Guide ( BTG)
Sigit is the founder of BTG and has been helping Singapore travelers reach Bintan since 2023.
Based in Tanjungpinang city on Bintan Island, he personally handles tours, hotel stay packages, private transfers, and travel arrangements for guests every day.
His work has been recognised by many guests in their reviews on TripAdvisor and Google Business Profile
With Sigit frequently mentioned by name for his hands-on assistance and local knowledge of Bintan.
The guidance in this article comes directly from that daily experience.
