How to Get to Hotel Indigo Bintan: Complete Transport Guide
Getting to Hotel Indigo Bintan is more straightforward than most first-time visitors expect.
The direct ferry from Singapore takes around 70 minutes, and from the moment you step off the boat at Bandar Bentan Telani Ferry Terminal, the hotel is less than 15 minutes away by shuttle.
We’ve helped many travelers make this journey from Singapore to Bintan, including guests staying at Hotel Indigo Bintan for tours, private arrangements, and other travel experiences.
Because of that, we’re familiar with this route and the questions visitors often have before they arrive, most of which aren’t about the ferry itself,
but about what happens when you land: where the shuttle picks you up, what the terminal looks like, and what to do if the direct ferry is full.
This guide covers all of it. Whether you’re coming from Singapore, Malaysia, arriving by flight into Tanjungpinang, or connecting via Batam,
here’s exactly how to get there.
- Quick Facts – Getting to Hotel Indigo Bintan
- Getting to Hotel Indigo Bintan from Singapore
- Step-by-Step: How to Book Your Ferry Ticket
- What to Expect at Tanah Merah Ferry Terminal
- What to Expect at Bandar Bentan Telani Ferry Terminal (Bintan)
- Other Ways to Reach Hotel Indigo Bintan from Bandar Bentan Telani
- Alternative Route: Via Tanjungpinang (When Direct Ferries Are Full)
- Getting to Hotel Indigo Bintan from Indonesia
- Getting to Hotel Indigo Bintan from Malaysia
- Bintan Entry, Visa & Travel Requirements
- Frequently Asked Questions
Quick Facts – Getting to Hotel Indigo Bintan
- Nearest ferry terminal: Bandar Bentan Telani (BBT) Ferry Terminal
- Ferry duration from Singapore: Approximately 70 minutes
- Shuttle to Hotel Indigo Bintan: Less than 15 minutes
- Ferry operator: Bintan Resort Ferries (BRF)
- First ferry from Singapore: 08:10
- Last ferry from Singapore: 17:00
- Arrive at terminal: At least 90 minutes before departure
Getting to Hotel Indigo Bintan from Singapore
Singapore is the main gateway for most Hotel Indigo guests.
The journey is well-organised, comfortable, and once you’ve done it once, surprisingly quick.
There are two routes depending on ferry availability, but the direct option is almost always the better choice.
Direct Ferry to Bintan Resorts (Recommended)
- Direct Ferry: Tanah Merah to Bandar Bentan Telani (Recommended)
- From: Tanah Merah Ferry Terminal, Singapore
- To: Bandar Bentan Telani (BBT) Ferry Terminal, Bintan
- Operator: Bintan Resort Ferries (BRF) — brf.com.sg
- Duration: Approximately 70 minutes
- Schedule: Daily, first ferry at 08:10, last ferry at 17:00
Always check the current schedule directly with Bintan Resort Ferries before booking, as departure times can shift seasonally.
Step-by-Step: How to Book Your Ferry Ticket
Booking online is faster and means you don’t need to queue at the counter.
Here’s how to do it for the BRF direct ferry:
- Go to brf.com.sg — the official Bintan Resort Ferries website
- Select your travel date and browse available departure times
- Choose your preferred time slot, including ticket class
- Enter passenger details — passport number and full name exactly as on your passport
- Complete payment — credit card or PayNow accepted
- Download and save your ferry ticket confirmation — you’ll also receive an email once it’s complete
- Arrive at Tanah Merah Ferry Terminal at least 90 minutes before departure
What to Expect at Tanah Merah Ferry Terminal
The terminal itself is compact and easy to navigate.
Once you arrive, head straight to the Bintan Resort Ferries check-in counter and present your ferry booking confirmation together with your passport.
The staff will verify your booking and issue your boarding pass.
After that, you’ll check in any luggage, clear Singapore immigration, and proceed to the departure lounge.
From Our Team
Arrive at Tanah Merah Ferry Terminal at least 90 minutes before your scheduled departure.
This allows enough time for check-in, baggage handling, and immigration clearance.
It’s also worth knowing that Tanah Merah serves more than just Bintan, ferries to Batam and several other regional destinations depart from the same terminal, which means it can get busy during peak travel periods.
What to Expect at Bandar Bentan Telani Ferry Terminal (Bintan)
Arriving at Bandar Bentan Telani Ferry Terminal is often where first-time visitors feel a brief moment of uncertainty.
The good news is that the terminal is clean, well-organized, and much smaller than Singapore’s Tanah Merah Ferry Terminal, making it easy to navigate.
Note that Bintan follows Western Indonesia Time (WIB), one hour behind Singapore, so a ferry departing Singapore at 08:10 arrives in Bintan at around 08:20 local time.
Once you leave the ferry, you’ll go through immigration, collect your luggage, and clear customs.
Make sure your passport and any required visa documents are ready before joining the queue.
If you’re unsure about entry requirements, it’s worth checking the latest Bintan Entry Requirements before your trip.
After completing the arrival formalities, you’ll enter the arrival hall.
For guests staying at Hotel Indigo Bintan, hotel representatives are present for every ferry arrival from Singapore,
simply look for the Hotel Indigo signboard near the exit, and the team will guide you to the shuttle for the short transfer to the hotel.
From Our Team
Arranging the shuttle is simple: contact Hotel Indigo Bintan directly before your travel date with your ferry arrival time, and their team will be waiting for you
For a full walkthrough of how shuttle arrangements work at Bandar Bentan Telani Ferry Terminal, see our guide on how to arrange shuttle bus services.
If you’re having trouble contacting the hotel or haven’t received a response before your trip, there’s no need to worry.
Many guests simply proceed with their journey and look for the Hotel Indigo team at the arrival hall after clearing immigration, where hotel staff are typically on standby for arriving ferry passengers.
For extra peace of mind, it’s also worth knowing that there are several other transportation options available on the spot at the terminal, which we’ll explain below.
Other Ways to Reach Hotel Indigo Bintan from Bandar Bentan Telani
Other Ways to Reach Hotel Indigo Bintan from Bandar Bentan Telani
The hotel shuttle is the easiest option, but it’s not the only one. Here are a few alternatives worth knowing about.
- Grab Car
Grab is available in Bintan, although coverage is limited to certain areas. For the route between Bandar Bentan Telani Ferry Terminal and Hotel Indigo Bintan, Grab works well, simply open the app after clearing immigration and customs and book your ride.
Coverage is largely limited to the Bintan Resorts area, which includes both the ferry terminal and Hotel Indigo Bintan, so this particular route is well within range.For more details, see our guide on how to use Grab in Bintan.
- Taxi Counter
There is a taxi counter in the arrival hall at Bandar Bentan Telani Ferry Terminal. Simply let the staff know you’re heading to Hotel Indigo Bintan, and they’ll arrange a transfer for you.
If you need cash, an ATM is available in the arrival area, and taxis are best paid in Indonesian Rupiah (IDR). - Combine Your Arrival with a Tour
Some travelers like to make the most of their arrival day by exploring a little of Bintan before heading to the hotel.
Our Bintan Tour Packages can include pickup directly from Bandar Bentan Telani Ferry Terminal, allowing you to start sightseeing right after arrival before being dropped off at Hotel Indigo Bintan later in the day.Due to check in time at Hotel Indigo Bintan at 15:00
From Our Team
The same pickup service is also available for guests already staying at Hotel Indigo Bintan who’d like to join a tour during their stay.
View our Bintan Tour Packages for current options.
Alternative Route: Via Tanjungpinang (When Direct Ferries Are Full)
During peak travel periods, especially Singapore school holidays, long weekends, and the December to January holiday season, direct ferries to Bintan Resorts can sell out well in advance.
When that happens, traveling via Tanjungpinang is often the best alternative.
As the main city of Bintan Island, Tanjungpinang is located on the southern side of the island and is well connected to Singapore by ferry.
- From: Tanah Merah Ferry Terminal, Singapore
- To: Sri Bintan Pura Ferry Terminal, Tanjungpinang
- Operators: Majestic Fast Ferry, Sindo Ferry
- Duration: Approximately 1 hour 40 minutes to 2 hours, depending on sea conditions
- Onward transfer to Hotel Indigo Bintan: Approximately 1 hour 15 minutes by road
One important thing to note is that Hotel Indigo Bintan does not provide a shuttle service for guests arriving via Tanjungpinang.
Because of this, you’ll need to arrange a private transfer or taxi for the journey to the hotel.
From Our Team
If you’re arriving via Tanjungpinang and would prefer a pre-arranged transfer to Hotel Indigo Bintan, we can assist with that.
Many travelers choose to arrange their transportation in advance, as taxi availability at the ferry terminal can vary depending on arrival times and demand.
Learn more about our Private Arrival Transfer Services.
Getting to Hotel Indigo Bintan from Indonesia
Travelers from Indonesia can reach Bintan by flight or via Batam by speedboat, depending on the departure city.
By Flight to Tanjungpinang (Raja Haji Fisabilillah Airport)
Direct flights to Raja Haji Fisabilillah Airport (TNJ) in Tanjungpinang are available from Jakarta, Pekanbaru, and Batam, with most routes connecting through Jakarta for travellers coming from Bali or Surabaya.
Traveloka, Tiket.com, and Google Flights are reliable for checking current schedules.
From the airport, the drive to Hotel Indigo Bintan takes approximately 1 hour, mostly on good roads, with the last section through the Lagoi resort zone.
The Tanjungpinang airport is small and easy to navigate after landing.
From Our Team
Good to know: Grab, Gojek, and other ride-hailing apps cannot pick up passengers directly from the arrival terminal at Tanjungpinang Airport.
For this reason, we usually recommend arranging your transfer in advance, so a driver is ready and waiting when you arrive.
By Speedboat from Batam
Batam is one of the most common transit points for travelers coming from other parts of Indonesia.
From Telaga Punggur Ferry Terminal, speedboats depart regularly to Tanjung Uban on the northern side of Bintan. The crossing takes just 15 to 20 minutes, making it one of the quickest ways to reach the island.
After arriving in Tanjung Uban, the drive to Hotel Indigo Bintan takes approximately 40 minutes.
The route is straightforward and passes through the Lagoi resort area before reaching the hotel.
If you’re still deciding which route to take, our guide on getting from Batam to Bintan covers the different ferry and speedboat options in more detail.
From Our Team
We regularly assist travelers coming from Batam to Bintan, particularly Singaporean and Malaysian visitors who are staying in Batam and planning a day trip to Bintan.
One of the most common questions we receive is how to purchase speedboat tickets for the Telaga Punggur to Tanjung Uban route, based on what we see locally, tickets are usually purchased directly at the terminal counter, as online booking is not currently available.
The good news is that speedboats operate frequently throughout the day, with departures approximately every 30 minutes between 8:00 AM to 5:00 PM from Telaga Punggur Ferry Terminal
Getting to Hotel Indigo Bintan from Malaysia
Travellers from Malaysia can reach Bintan by ferry from Johor Bahru, with Batam as a reliable alternative if direct services aren’t available on your travel date.
From Johor Bahru to Tanjungpinang
- Operator: Citra Indomas
- From: Stulang Laut Ferry Terminal, Johor Bahru
- To: Sri Bintan Pura Ferry Terminal, Tanjungpinang
- Duration: Approximately 2 hours 10–15 minutes
- Onward transfer to Hotel Indigo Bintan: Approximately 1 hour 15 minutes, a private car can be arranged from the terminal
Departure frequency is limited, so checking the current schedule and booking in advance is strongly recommended.
From Our Team
We’ve helped many Malaysian travelers visit Bintan through this route, and one of the most common questions we receive is where to book ferry tickets.
In most cases, travelers use Easybook, which allows you to check schedules and purchase tickets online before your trip.
Ferry services are typically scheduled up to twice daily, although departures can vary depending on the operator and season, it’s always worth checking the latest availability on the Easybook website before finalizing your plans.
Bintan Entry, Visa & Travel Requirements
A few things worth checking before your departure date, these are easy to overlook until the last minute.
- Valid passport
Your passport should have at least six months of validity remaining from your date of travel - Visa requirements
Singaporean and Malaysian passport holders can enter Indonesia without a visa, along with citizens of several other countries.For the latest information, see our guide on Bintan Visa on Arrival.
- Digital Arrival Card
Travelers arriving in Bintan from Singapore are required to complete the online arrival card within 72 hours before arrival.You can find the full explanation in our Bintan Arrival Card guide.
Frequently Asked Questions
The direct ferry from Tanah Merah Ferry Terminal takes approximately 70 minutes to Bandar Bentan Telani. Add around 15 minutes for the hotel shuttle, plus your time at both immigration counters.
Most guests find the door-to-door journey from central Singapore runs between 2.5 and 3 hours, depending on where they start.
Tanah Merah Ferry Terminal is the correct departure point for the direct ferry to Bintan Resorts. It's located near Changi Airport.
Bandar Bentan Telani (BBT) Ferry Terminal is the closest arrival point to Hotel Indigo Bintan, approximately 15 minutes by land transfer from the hotel, and serves the direct ferry route from Singapore. Sri Bintan Pura Terminal in Tanjungpinang is further, about 1 hour 15 minutes by car.
Yes — Hotel Indigo operates a shuttle service from Bandar Bentan Telani. Hotel staff are typically stationed at the terminal for each ferry arrival. Confirm your shuttle reservation directly with the hotel before you travel and let them know which ferry you'll be on. The shuttle runs on schedule with the ferries, not on individual request.
Yes. If you're arriving at Sri Bintan Pura Terminal or flying into Raja Haji Fisabilillah Airport in Tanjungpinang, a private car transfer to Hotel Indigo Bintan takes approximately 1 hour 15 to 20 minutes. As a travel agent based on Bintan Island, we arrange private transfers for guests regularly. Contact us before your travel date to lock in your booking.
There is no direct ferry from Batam to the Lagoi resort area. The typical Batam route is: Telaga Punggur Terminal by speedboat to Tanjung Uban Port (15–20 minutes), then private car to Hotel Indigo Bintan (approximately 40 minutes).
The speedboat service runs throughout the day and is generally reliable.
The direct ferry from Tanah Merah to Bandar Bentan Telani, followed by the hotel shuttle, is the fastest option, approximately 70 minutes on the ferry plus a short shuttle transfer of less than 15 minutes.
Written by Sigit Supriadi
Founder & Travel Specialist, Bintan Travel Guide ( BTG)
Sigit is the founder of BTG and has been helping Singapore travelers reach Bintan since 2023.
Based in Tanjungpinang city on Bintan Island, he personally handles tours, hotel stay packages, private transfers, and travel arrangements for guests every day.
His work has been recognised by many guests in their reviews on TripAdvisor and Google Business Profile
With Sigit frequently mentioned by name for his hands-on assistance and local knowledge of Bintan.
The guidance in this article comes directly from that daily experience.
Written by Sigit Supriadi
Founder & Travel Specialist, Bintan Travel Guide ( BTG)
Sigit is the founder of BTG and has been helping Singapore travelers reach Bintan since 2023.
Based in Tanjungpinang city on Bintan Island, he personally handles tours, hotel stay packages, private transfers, and travel arrangements for guests every day.
His work has been recognised by many guests in their reviews on TripAdvisor and Google Business Profile
With Sigit frequently mentioned by name for his hands-on assistance and local knowledge of Bintan.
The guidance in this article comes directly from that daily experience.
