Payment at Bintan Travel Guide
The information below provides a clearer explanation about payment procedures at Bintan Travel Guide.
A general version of this policy is also included in our Terms & Conditions page.
Why We Request Payment in Advance
At Bintan Travel Guide, full payment (or deposit when applicable) is required in advance to secure and finalize each booking.
This is because all arrangements on the island — including transport, tours, activities, ticket, accommodation and operational coordination — must be confirmed ahead of time.
Advance payment also ensures a clear commitment from both sides.
Our cancellation and refund policy is always provided upfront so customers fully understand their rights before making payment.
For safety and transparency, all payments are processed only through our official payment channels and go directly to our verified company bank accounts — never to personal accounts.
This is one of the strongest indicators that a business is legitimate, compliant, and professionally managed.
It is important to understand that cash payment does not secure your booking.
Paying in advance through official channels is the only method that guarantees your reservation, your schedule, and all related arrangements.
Why You Can Trust Payments with BTG
Bintan Travel Guide is a legally established travel agent based on Bintan Island, operating under the registered company PT Bintan Travel Guide, officially licensed by the Ministry of Law and Human Rights (Kemenkumham).
All transactions are conducted under the verified company name Bintan Travel Guide, and never under personal names.
This ensures transparency, accountability, and protection for all customers.
Our official company bank accounts are registered under the same name “Bintan Travel Guide” and we currently operate through two verified banks:
Bank Central Asia (BCA)
Bank Mandiri
Depending on the type of service, your travel consultant will inform you whether a deposit or full payment is required.
All conditions, including cancellation terms, will always be clearly stated during the reservation process and reflected in your invoice or booking statement.
Secure & Convenient Payment Methods
We offer three secure and verified payment methods to ensure a smooth and safe booking experience:
1. Online Payment Gateway (Doku)
Our Doku payment system allows customers to pay using credit or debit cards through a secure and encrypted gateway.
This method is fast, reliable, and processed in real-time.
2. Wise Transfer (for international customers)
Wise is an excellent option for overseas customers who prefer international bank transfers.
It provides competitive exchange rates and a quick, hassle-free way to transfer funds across currencies.
3. Bank Transfer
Payments can also be made directly to our official company bank accounts under the name Bintan Travel Guide.
This option is ideal for customers who prefer traditional banking methods.
Important Safety Note
For your protection, Bintan Travel Guide only accepts payments made under the company name.
We never request or accept payments under personal names or unofficial accounts.
This strict policy ensures security, transparency, and full traceability for every transaction, protecting you from fraud and guaranteeing that your booking is officially secured in our system.
Our travel consultants will always guide you to the most suitable and secure payment method based on your booking needs and cancellation conditions.
